Renovation Warehouse

At close of auction you will be sent email instructions on how to proceed. Full payment must be received within 3 days of Auctions closing and before we will ship. Please remember to instruct Bank Tellers to include Auction Number as a Reference when making payment. We do not lay-by goods and any goods not paid for within our trading terms will be put back into stock and the auction cancelled.

We accept:

• Internet banking
• Bank Deposit
• Credit Card
• Cash
• Cheque ONLY by prior arrangement with management

If you wish to pay direct to our bank the details are:

Westpac Bank Renovation Warehouse 030498 0610104 00

Shipping:

• WE DO NOT QUOTE ON FREIGHT OR ORGANISE IT!
• We will however, have your goods ready for pick up and / or freighting as soon as we have received your payment. We have a forklift to load your goods onto the carrier of your choice.
• Item(s) will not be shipped or released until payment has been received in full and has cleared – we will supply you an invoice number to quote on pickup or for the freight company.
• Our items are usually dispatched within 48hrs (Excluding weekends & Public Holidays) of full payment clearing, however, this may take longer during busy periods.
• Pickup is possible from our store at 28 Kioreroa Road in Whangarei.
• Renovation Warehouse is not responsible for length of transit time or damage to goods received during freight.
• We do not quote on freight as there are too many variables involved. Please check with your local carriers to get yourself the best price. We recommend you contact Toll / United Carriers (09 437 9100) or Mainfreight (09 470 1080).

Your details will not be passed onto any 3rd party and we take all reasonable steps to keep your details private and confidential. As part of our customer loyalty program, we may retain your e-mail address to follow up on customer satisfaction or on how we can make your shopping experience with us more enjoyable.

Feedback:

• We recommend that Buyer leave their feedback after their items are received and checked.
• Please contact us FIRST to fix any problems or issues BEFORE placing negative feedback or if you have any issues with regards to the purchase. Negative feedback does not solve any problems.

While every effort will be made to ensure that the information on Trade Me is kept current and accurate, we do not assume any liability for any inconvenience or loss caused by any errors or omissions concerning our products or services. All terms and conditions detailed are subject to change.

Do you have some Suggestions or Comments where we can improve?

We are constantly trying to improve the Store. If you have any comments as to how we can improve your Shopping Experience with us, please send us an email.

Once again, thank you for shopping with us.

Warranty Policy:

• The Buyer must check their item immediately and report any damages or faults to the seller by e-mail within 48hrs of having received their item. Please specify the item title and invoice number. We reserve the rights to refuse any claims that are made after this time frame.
• Buyer has the responsibility and expense of sending back the faulty item to Renovation Warehouse.
• We do not accept any item return by COD. The return freight must be paid entirely by the Buyer. Buyer must make contact with Renovation Warehouse for approval prior to item return.
• Refunds will only be offered where a replacement is not available.
• All warranty claims must be made by the original buyer of the item. Warranty is not transferable beyond original buyer.
• Your invoice, delivery docket, buyer details will be required as proof of purchase.
• Renovation Warehouse adheres to the Consumers Guarantee Act, The Fair Trading Act as well as all of Trade Me's Terms and Conditions.

Warranty Does Not Cover:

• Normal wear & tear.
• Damage from using goods for a purpose for which they were not designed.
• Damage from freight.
• Some goods are sold as lower grades or seconds and this is clearly noted in these auctions. Faults and damage are inherent in these grades and we do our best to describe all our products as accurately as we can.

Replacement Policy:

• Buyers must check item for faults or damages immediately and report it to the seller via e-mail within 48hrs of receiving items. We reserve the right to refuse claims made after this time frame.
• Photos may be requested from Buyer as proof of damage.
• Buyer is liable for the freight to return faulty/damaged product for warranty and exchange.
• Renovation Warehouse is liable for sending replacement warranty item back to buyer, except in the case that the returned item is checked and found not damaged or not in the same condition that buyer reported. In which case, buyer will be required to pay for return postage costs and the item will be sent back at the buyer's expense.
• Products must be returned with all accessories including their original packing materials, cartons and boxes.
• Renovation Warehouse must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from accepted delivery, we reserve the right to refuse claims made after this time frame. Item returns to be approved and authorised by Seller before an arranged return is executed.

Refund Policy:

• Refunds will not be offered after the item has been used. Second hand goods are sold in a ‘as is’ condition and described as accurately as possible.
• Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'.
• Original postage charges are non-refundable.
• All items must be returned to us for full assessment BEFORE refund will be issued.
• Refunds are processed by Renovation Warehouse after the goods have been fully checked and the buyer advised of the outcome by e-mail.
• Refunds due to 'change of mind or wrong product selection' will be at our discretion and will incur a 15% deduction.

Postal Address:

28 Kioreroa Road - Whangarei 0110

Phone:

09 438 2887

Fax:

09 4300 811

Hours of Operation:

Weekdays 0730 -1700 Saturdays 0900 -1400 Sundays 0900 -1300 Public Holidays - closed