Underground Surf

Help us to ship your order as fast as possible: Please ensure your phone number is listed and add your delivery address. DIRECT DEPOSIT: For Direct/Bank Deposits, please deposit payment (including shipping) into the account below making sure you enter: PAYEE: Your Trademe User Name REFERENCE: The Trademe reference # Once paid, please email mailto:info@undergroundsurf.co.nz so we can keep an eye out for it. PLEASE NOTE DIRECT DEPOSITS MUST BE MADE WITHIN 72 HOURS. WE WILL EMAIL ONE REMINDER AND EXTEND FOR 24 HOURS THEN APPLY APPROPRIATE TRADEME FEEDBACK AND CANCEL THE SALE.

Underground Skate Ltd ASB Orewa 12-3046-0297317-51

PAYING BY CREDIT CARD: This must be processed Via the TRADEME PAY NOW feature. No payments are able to be taken over the phone for Trademe Sales.

PICK-UP: Pick up is welcome. Please refer to our Contact Us page for our retail store opening hours. For pick-up, you MUST contact our store before arrival with your order to ensure it is available for you

AFTERPAY

All orders will be shipped from Underground Skate limited - 306 Hibiscus Coast Highway, Orewa, 0931, New Zealand

If you have any questions about shipping, then please email us on mailto:info@undergroundsurf.co.nz 8am - 3.30pm Week days or use our website chat feature and we'll be happy to help you out.

Parcels are not collected on weekends, so orders received after 1pm Friday will be shipped the following Monday or available for click and collect from our store that is open weekend. (Please confirm your order is ready before driving to the store.)

NEW ZEALAND:

Address Checker - Please check your address to avoid delays if you select non rural and you are rural https://www.addresscheck.co.nz

$4.99 - NZ WIDE (Non Rural) - excludes Surfboards, Sups & Sup Bags

$9.99 - NZ WIDE (Rural) - excludes Surfboards, Sups & Sup Bags

We use NZ Couriers or Fastway Couriers to ship your goods nationwide. You will receive a tracking number in an e-mail once your order is dispatched from Underground in Orewa Auckland.

Surfboards, Sups & Sup Bags

Boards 7'6 and under will be delivered using Fastway Couriers, door to door. Excludes RURAL delivery.

Boards 7'8 and larger will be delivered to the nearest Mainfreight (north Island) or Bascik Depot (South Island) where you will need to arrange collection. If you are wanting door to door service a $100.00 surcharge applies.

$29.99 - NZ WIDE - On all Surfboards

$59.99 - NZ WIDE - On all Sups

Any Discounted Surfboard or SUP will incur and extra $50.00 surcharge. We will remove this surcharge if more than $200.00 of Surf/ Sup Accessories are purchased with the board - eg Fins, Bag, Leash, Wetsuit etc. We are happy to negotiate Free Freight on Complete Combos - please use our chat to discuss a deal

Unfortunately, we are unable to deliver Surfboards or SUP's to Rural Areas.

If you have any questions, please contact us via our Chat Feature or email us on mailto:info@undergroundsurf.co.nz and we'll be happy to help you out.

SPECIAL NOTE RE FRAGILE ITEMS: Please check item carefully on arrival. Once the item is signed for this is YOUR responsibility and NO Claim can be made. You are welcome to keep the courier until the parcel is unpacked or unpack at the depot. You MUST document any damage to packaging prior to signing that you have received in good condition. We cannot exchange surfboards or paddleboards after delivery unless we have made a shipping mistake.

30 Day Underground Surf Return / Exchange Policy:

Occasionally, you may purchase a product that doesn't suit you or simply doesn't fit. Our 30 Day Right of Return* Policy allows you to shop with absolute confidence. If you are not 100% satisfied with your purchase, you can rest assured that we will happily accept returns for up to 30 days after you have made your purchase (please refer to our returns policy for more information).

Please note any re-ships will incur actual freight cost + a $10 handling fee.

Here are three options available for our customers who would like to return a product brought on Trademe:

1. Exchange If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Please note, as mentioned above, products returned or exchanged must be unused, in a resalable condition with original packaging.
   While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfil your order or source a replacement product. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund.
2. Credit Note The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from the Underground Surf website. Credit notes cannot be exchanged for cash and will not be generated for amounts less than $2.00.
3. Warranty / Repairs If the returned product is deemed faulty in any way, and is still under warranty, then the repair will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair and postage will be charged to the customer. If you are unsure as to a products warranty please contact us. The best way to deal with any warranty is to email us a photo of the product to mailto:help@undergroundsurf.co.nz Please note surfboards / sup are not covered by warranty for breakage, fin plugs, De-lamination.
4. Instore Visit our store 9 Bakehouse Lane Orewa MORE and bring the product in with your receipt. This is the preferred method especially for surfboards or bigger items if possible. If you are not visiting our area for a few weeks we are happy to discuss this.

Return shipping costs for anything other than Warranty, mis-ship or not accepted freight damaged orders will be the responsibility of the customer.

Procedure for Returns: Send us an email: mailto:help@undergroundsurf.co.nz with details on: Order Number Your Name Reason for Return Desired exchange - Store Credit or Exchange. Package your return in the original carton it arrived in (goods in a new and unmarked condition) Send your return via an insured carrier to:

Underground Surf Returns 9 Bakehouse lane Orewa Auckland 0931

*Note a full refund will not be given on surfboards or sup's. We will deduct actual shipping costs from any refund. Any transport of the board back to us is at the risk of the customer and we will refuse any damaged goods. If you have an issue with a board we are more than happy to discuss with you and we want to see you have the correct product. WE ARE UNABLE TO REFUND ANY CUSTOM SURFBOARD ORDERS OR SPECIALLY ORDERED ITEMS.

Processing time: Please allow 2 – 10 working days for an exchange or a credit to be processed. Keep a record of your shipment until you have received your replacement, credit or refund. If you require your return to be processed sooner, please call and let us know.

Consumer Guarantees Act 1993 The Consumer Guarantee Act sets out minimum standards for goods sold by Undergroundsurf.co.nz In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986 The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

For help with sizing and selecting the right product check out our sizing help page http://www.undergroundsurf.co.nz/pages/sizing-charts-and-what-size-should-i-order-help

UNDERGROUND SKATE AND SURF 306 HIBISCUS COAST HIGHWAY OREWA, AUCKLAND, NZ

PHONE: NZ Toll Free 0800289669 International +6494279552

RETAIL STORE:

UNDERGROUND SKATE AND SURF 306 HIBISCUS COAST HIGHWAY OREWA, AUCKLAND, NZ

Our Shop Hours are; Monday - Sunday 9.30am - 5.00pm