Gameology

Here at Gameology, we strive to make your experience shopping with us fun, simple and easy! We're a proudly Aussie-owned business shipping directly from our warehouse each day at:

12 Eileen Rd Clayton South VIC 3169, AU

DISPATCH GUARANTEE:

We aim to be as efficient at packing and shipping orders as possible so that you can spend more time playing and less time waiting for your new games! Our order turn-around time is the quickest in the business;

Orders placed prior to 12pm will be packed and dispatched the same business day. Orders placed after 12pm will be packed and dispatched the following business day.

DELIVERY OPTIONS:

Courier Partners: Australia Post - New Zealand Post, PBT Delivery Timeframe: 5-15 business days Cost: Free shipping. Import/customs/inspection charges may apply and are the sole responsibility of the customer. Please refer to your country's relevant Customs and Import Polices prior to purchase.

SHIPPING DELAYS:

Occasionally due to circumstances outside Gameology’s control, delivery delays may occur. If you believe there has been an issue with your delivery, please contact Customer Care through the message function via your order within 14 days of receiving your Shipping Confirmation email, so we can launch an investigation with our couriers on your behalf. To avoid any preventable delays, please ensure you double-check your order details, including your full delivery address, prior to placing your order at checkout.

Return Address: Gameology Pty Ltd, 12 Eileen Rd, Clayton South, VIC 3169

CHANGE OF MIND:

We will happily provide a refund subject to the following conditions:

• The products being returned are in sealed, unused and re-sellable condition
• Proof of Purchase accompanies the returned product
• The request for return is within 30 days from the date of delivery
• The product is not a Trading Card Game (TCG)
• Any return postage is to be covered by the customer

All returns will be carefully inspected by our staff upon receipt into our warehouse to ensure the above conditions are met, prior to approving an online refund. It is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration. Any returns deemed non-complaint with the above conditions will consequently not be eligible for a refund, the product will be considered abandoned and we will dispose of it. Please note: we are currently unable to process any exchanges via post.

FAULTY PRODUCTS:

Defective items include (but are not limited to):

• Broken parts
• Missing parts
• Manufacturing inconsistencies
• Damage sustained during delivery

Defective items do not include:

• Products specified as a random assortment of potential items where a specific item was not received
• Products which include cards subject to a random draw, including TCG products.

If you have received an item you believe to be damaged or defective, please contact Customer Care via the order message function within 30 days of the date of delivery, providing photographic evidence of the defect or damage, including the state of packaging, where applicable. If we determine the product you have received is indeed faulty, you will be entitled to one of the following remedies:

• A replacement of the faulty part (including postage paid by us, where applicable)
• A replacement of the entire faulty product (including postage paid by us, where applicable)
• A full refund of the purchase price for the affected product (including postage, where applicable).

Gameology will always work with you to fully understand the extent of your inquiry and to deliver an appropriate and satisfactory resolution for you.

RECEIVING INCORRECT OR ADDITIONAL PRODUCTS:

In rare cases, you may find you have received an incorrect or additional item in your delivery. If this occurs, please contact Customer Care via the order message function as soon as possible, providing:

• Details of the issue encountered
• Photographic evidence of the products received.

We will assess and work with you to resolve any such issues in a timely and efficient manner.

ORDER CANCELLATIONS OR AMENDMENTS:

Gameology offers the option (but cannot guarantee) to either cancel or amend an order placed, subject to the following cut-off times, in-line with maintaining our dispatch guarantees:

ORDER PLACED BEFORE 12pm (MEL TIME) - NOTIFY BEFORE 12pm THE SAME BUSINESS DAY ORDER PLACED AFTER 12pm (MEL TIME) - NOTIFY BEFORE 12pm THE NEXT BUSINESS DAY

Please contact Customer Care via the message function urgently, including the following information:

• Your specific amendment request – including a full and correct address and/or any additional product names, or
• Your specific cancellation request

Any requests made outside these cut-off times will be unable to be accommodated and will be subject to our Change Of Mind Return Conditions, above.

RETURN TO SENDER:

If an order is returned to our warehouse due to an error on part of the customer, including (but not limited to):

• Failure to collect from Post Office or Drop Location within courier hold timeframe,
• Providing incorrect or incomplete delivery address at checkout,
• Refusing any applicable customs fees,

the order will be refunded and re-stocked into our warehouse inventory, less the standard $10 RTS fee we incur from our couriers as a result.

Email: mailto:Contactus@gameology.com.au

Telephone: 03 8518 3067