Airtanks Limited

Your order will be dispatched within 3 business days. We deliver anywhere in New Zealand. Our couriers make every effort to deliver as quickly as possible. Please note that delays may occur due to Public Holidays.

If you are not home when the product/s are delivered, the courier will leave a card at the address advising you that an attempt has been made to deliver your product and of the local collection point.

Airtanks is committed to providing exceptional customer service and quality products.

In the unlikely event that an ordered item isn’t available or we are unable to fulfil your order, we will part-ship the available item(s) and ship the back-order item(s) with no additional freight charge.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Gas mixtures, regulators and cylinders may not be returned, as these may have been contaminated. To complete your return, we require a receipt or proof of purchase.

Please email or call us on 09 9306360 to discuss your return and ensure you get a return reference number before shipping anything back to us.

There are certain situations where only partial refunds are granted :

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A restocking fee of 20% will be applied to the refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or call 09 9306360 to arrange the return.

Shipping

To return your product, you should call 09 9306360 for more details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any enquiries that are not addressed in the FAQs you may contact us by email.

Certification

Our tanks are globally certified with both European and US approvals. The aluminium tanks follow DOT-UN(ISO7866)regulations and the composite tank follows DOT-UN (ISO11119-2) regulations. The ISO accreditation provides the UN certification required for New Zealand.

Do I choose CO2 (Carbon Dioxide) or compressed air?

Paintball has a history of utilizing CO2 as a power source, this is less so today. CO2 is cheaper and lighter than compressed air but allows for less shots per tank and reduced shot accuracy in cold weather.

Compressed air tank allows continuous consistent shooting and is not weather dependent. Note that some paintball markers (guns) can only operate using CO2.

Should I choose an aluminium or composite tank?

Aluminium tanks are smaller and cost less but tend to weigh more than a composite tank.Composite tanks can hold more pressure, hence allow more shots per tank in comparison to aluminium.

Do I choose a 3000PSI or 4500PSI tank?

Tanks are pressurized up to the specified working pressure of the tank, typically for compressed air applications in paint balling the options are 3000PSI or 4500PSI. The aluminium tanks are rated up to 3000PSI maximum. Composite tanks are rated up to 4500PSI; handling more pressure therefore yield more shots per tank. Shot counts vary between markers (guns) but most markers get about 10 shots per cubic inch at 3000PSI and 15 shots per cubic inch at 4500PSI.

How do I calculate the volume of compressed air in a tank?

Volume of compressed air in a 48 cubic inch Aluminium tank = 0.0277778 cubic feet at 3000 psig (3014.7 psia) is calculated as: Va = (3014.7 psia) x (0.0277778 cu ft) / (14.7 psia) = 5.69 (cu ft) Volume of compressed air in a 48 cubic inch Composite tank = 0.0277778 cubic feet at 4500 psig (4514.7 psia) is calculated as: Va = (4514.7 psia) x (0.0277778 cu ft) / (14.7 psia) = 8.53 (cu ft) In this example (48 cubic inch tank), a composite tank has 49% more compressed air than the high pressure aluminium tank of the same size.