19 airport jobs available in Aotearoa New Zealand

Serving as the frontline ambassadors of the airport, customer service representatives play a pivotal role in ensuring a positive traveller experience. These professionals assist passengers with inquiries, provide information, and address concerns, contributing to the overall satisfaction of airport visitors. Such roles include:

Information desk attendants offer a welcoming presence in the airport, providing travellers with directions, information about services, and assistance in navigating the terminal. Their friendly and informative demeanour enhances the overall passenger experience and can help take some of the stress out of flying.

In the hustle and bustle of catching a flight, it’s common to misplace items. This can range from the inconvenient (think sunglasses) to the downright devastating (think passport). Responsible for reuniting passengers with their lost possessions, working in an airport lost and found involves meticulously logging and organising recovered items. This role requires excellent organisational skills and a commitment to customer service.

Ensuring that passengers with reduced mobility can navigate the airport comfortably, wheelchair assistance attendants provide vital support from check-in through boarding and disembarkation. This role emphasises compassion and attentiveness to the different needs of travellers.

Operating at international airports, customs and border protection officers play a critical role in enforcing immigration and customs regulations. They conduct inspections, verify travel documents, and contribute to national security by preventing illegal activities at border crossings.

A specialised wing of an airport security team, detection dog handlers deploy highly trained dogs to detect explosives and contraband. This specialised role enhances security measures and ensures the safety of passengers and airport facilities.

Of course, our furry friends aren’t necessarily born with a nose for contraband, so trainers are also required to prepare them for effective frontline service.

At the heart of airport operations, air traffic controllers manage the safe and efficient movement of aircraft on the ground and in the airspace. They coordinate takeoffs, landings, and in-flight routes, ensuring that planes maintain safe distances from each other. Precision, communication skills, and the ability to handle high-pressure situations are crucial for success in this role.

Human resources specialists within airports manage personnel matters, including recruitment, employee relations, and training. Fostering a positive workplace culture and ensuring a skilled and motivated workforce are key responsibilities in this role.

Supporting various departments, administrative assistants handle clerical tasks, coordinate schedules, and facilitate communication within the airport. Their organisational skills and attention to detail contribute to the efficient functioning of airport offices.

From fast-food chains to upscale dining establishments, many airports now offer a variety of culinary options. Restaurant staff and catering teams play a crucial role in providing travellers with a diverse range of dining choices.

Operating concession stands and kiosks, these professionals contribute to the convenience and satisfaction of passengers by offering snacks, beverages, and essential travel items.

Ensuring the efficient transfer of luggage between flights, baggage handlers work on the tarmac and in airport warehouses. Baggage handlers load and unload suitcases, contributing to the overall efficiency of the airport's ground operations. This is a physically demanding role, and one that requires important attention to detail, as well all know that misplaced baggage can ruin someone’s holiday.

Keeping airport facilities clean and well-maintained is the responsibility of janitorial staff. From restrooms to waiting areas, these professionals contribute to the overall cleanliness and hygiene of the airport environment.