Alpine Spa Pools & Swim Spa Warranty
STRUCTURE: The frame construction is guaranteed for ten years from the date of delivery, against failure in: structure due to faulty workmanship or materials, provided that the installation, use and maintenance have been carried out in accordance with normal practice according to our recommendations.
THE ACRYLIC: The shell structure is guaranteed for five/eight* years from the date of delivery, against defects in structure & material leading to water loss from the spa pool provided that the installation, use and maintenance has been carried out in accordance with normal practice according to our recommendations and owner’s manual.
*5 years on premium range, pure spas range. 8 years on platinum range spas and swim spas.
HEATERS & JETS*: All heaters (non-heat pump) & jet pieces have a five-year warranty from the date of delivery against faulty components, provided that the use and maintenance has been carried out in accordance with normal practice according to our recommendations and owner’s manual. (Heating elements & jet pieces are not covered under this warranty against
corrosion due to water imbalance).
*After 12 months this warranty is limited to supply of replacement parts and excludes labour.
ALL EQUIPMENT*: Heat pumps, filtration cartridge holder, motors and pumps, ozone generator, audio system, lights, control valves, system controllers & equipment i.e: control box and touch pads have a two-year warranty from the date of delivery against faulty components, provided that the use and maintenance has been carried out in accordance with normal practice according to our recommendations and owner’s manual. - Excludes UV bulb, which carries a 1-year parts warranty (replacement bulb will be sent free of charge, to be installed by customer, if failure of bulb occurs within a 1-year period).
*After 12 months this warranty is limited to supply of replacement parts and excludes labour.
CABINET WARRANTY*: Alpine Spas warrant the spa cabinet against defects in materials and workmanship for a two-year period from date of delivery. This warranty specifically covers the structural integrity of the cabinet. The spa cabinet finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface will occur naturally over time and are not considered defects.
*After 12 months this warranty is limited to supply of replacement parts and excludes labour.
Alpine Gazebo Warranty
STRUCTURE*: 2 years. Fading and weathering of the surface will occur naturally over time and are not considered defects.
*After 12 months this warranty is limited to supply of replacement parts and excludes labour.
Alpine Sauna Warranty
INDOOR SAUNAS*: Alpine Spas warrant the workmanship against defects in materials and workmanship for a two-year period from date of delivery. Electronics and parts also carry a 2-year warranty.
OUTDOOR SAUNAS*: Alpine Spas warrant the workmanship against defects in materials and workmanship for a 5-year period from date of delivery. Electronics and parts also carry a 2-year warranty.
*After 12 months this warranty is limited to supply of replacement parts and excludes labour.
Furniture Warranty
GENERAL*: All furniture carries a 1-year warranty.
Electrical Connections
All electrical connections must be carried out by a qualified electrical contractor. Failure to do so will immediately VOID this warranty. Alpine Spas reserves the right to ask for proof that the appliance has been installed by a qualified electrical contractor.
Warranty Exclusions
The warranty is not transferable. Warranty periods are effective from original delivery date and do not reset on replacement or repaired products. This warranty does not extend to wear and tear or damage resulting from accident, negligence, misuse or inappropriate maintenance of the product. Spas & Swim Spas must be maintained, and the water therein chemically treated according to sound and well-established methods and abrasive cleaners are not to be used on any surfaces. Spa Pools, Swim Spas and Gazebos must not be left wrapped or empty in direct sunlight as this may result in damage to the product surface and fittings. The guarantee shall be invalid if the product is damaged by earth or ground-fill movement, Act of God, acts of aggression, by accident, or by intentional, reckless negligent acts of any person. In no event shall Alpine Spas, its agents or employees, be liable for Injury to any person for any claim of damage, however arising. The product cannot be altered or modified from its original state. All servicing and repairs are to be carried out only by a service agent authorised by Alpine Spas Limited. This warranty does not include all commercial installations, i.e. hotels, motels, gyms, sports clubs where larger density applications are apparent. Please contact us to confirm which model is best suitable for your environment. If any such defects appear or occur the Purchaser shall inform Alpine Spas or its representative by notice in writing within seven days of such defect. Any such notice is required to set out the exact nature of the defect and the circumstances in which it was noticed. (Email or call 0800 99 33 88).
Warranty Limitations
This warranty is the only warranty offered by Alpine Spas and excludes any other implied or oral undertakings. Except as described above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration with Alpine Spas’ prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Alpine Spas, failure to follow Alpine Spas’ Pre-Delivery Instructions or Owner’s Manual, or repairs made or attempted by anyone other than an authorized representative of Alpine Spas. Alpine Spas or its agents will not be liable for any incidental or consequential loss or injury. Alpine Spas will not be liable for costs associated with but not limited to building alterations, removal costs, delivery costs, or labour costs associated with the replacement of a spa, swim spa, gazebo or sauna.
