We’ve rolled out changes to make it easier and faster to trade using Buy Now and the Trust and Safety team thought we should take the opportunity to promote the internet safety virtues of our Pay Now payment facility.
The Trust and Safety team recommend members consider using Pay Now as it is a very safe way to trade as it has two great benefits for buyers:
- When items are purchased using a credit or debit card, a buyer has the assurance that their payment will be investigated by Trade Me if there’s a problem and your payment can be retrieved if it can be proven that the goods were not sent/delivered, or if the item supplied was deemed to be defective. This process is known as a ‘chargeback’ and can be initiated via the card issuer’s website (such as your bank).
- Transactions are processed over secure payment gateways and any high risk transactions are investigated to ensure that your card is being used by you and hasn’t simply been found in the park or pinched from your bag.
How do we keep you safe with Pay Now?
Like banks, we monitor all credit card payments that come through our Pay Now system in order to reduce the chance of credit card fraud occurring. Our Policing team works all day, every day to keep transactions safe.
We make attempts to ensure that both sellers and card holders are protected and that transactions made via the service are accurate and secure.
An example of this is that from time to time, Trade Me staff will call a cardholder to ensure that the card is being used with their permission. This could be if you buy your partner a secret present using your sibling’s membership. You might get a call about this – and that’s just to make sure your credit card is being used with your permission.